The role of information technology in the organization: a review, model, and assessment
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Date
2020-12-13
Journal Title
Journal ISSN
Volume Title
Publisher
Elsevier Science Inc.
Abstract
This paper reviews and extends recent scholarly and popular literature to provide a broad overview
of how information technology (IT) impacts organizational characteristics and outcomes. First, based
on a review of the literature, we describe two of the principal performance enhancing benefits of IT:
information efficiencies and information synergies, and identify five main organizational outcomes of
the application of IT that embody these benefits. We then discuss the role that IT plays in moderating
the relationship between organizational characteristics including structure, size, learning, culture, and
interorganizational relationships and the most strategic outcomes, organizational efficiency and
innovation. Throughout we discuss the limitations and possible negative consequences of the use of
IT and close by considering several key areas for future research. © 2001 Elsevier Science Inc. All
rights reserved.
1. Introductio
Description
practical
Keywords
Role, information technology, organization, review, model, and assessment
Citation
https://www.sciencedirect.com/science/article/abs/pii/S0149206301000940