Rethinking the effect of risk aversion on the benefits of serviceinnovations in public administration agencies
| dc.contributor.author | Torugsa, Nuttaneeya | |
| dc.contributor.author | Arundel, Anthony | |
| dc.date.accessioned | 2025-01-02T16:32:08Z | |
| dc.date.available | 2025-01-02T16:32:08Z | |
| dc.date.issued | 2017 | |
| dc.description | practical | |
| dc.description.abstract | tThis study applies a holistic approach grounded in configurational theory to a sample of 2505 innova-tive public administration agencies in Europe to explore the effect of organizational risk aversion on thebenefits from service innovations. The analyses, using fuzzy-set qualitative comparative analysis (QCA),identify several combinations of strategies (varying by the agency size and the novelty of innovation) thatmanagers in risk-averse agencies can use to work effectively around the risks of innovating. The findingsshow that the managers of both high and low risk-averse agencies can achieve high benefits from theirinnovation efforts, but their strategizing behaviors differ. An integrated strategy that combines collab-oration, complementary process and communication innovations, and an active management strategyto support innovation is the most effective method for ‘low-risk-averse’ small agencies and ‘high-risk-averse’ larger agencies to obtain high benefits from either novel or incremental service innovations. Ourresults point to the need to rethink the conventional assumption that a culture of risk aversion in publicsector agencies is a cause of management ineffectiveness and a stumbling block to innovation success. | |
| dc.identifier.citation | http://dx.doi.org/10.1016/j.respol.2017.03.009 | |
| dc.identifier.issn | 0048-733 | |
| dc.identifier.uri | https://www.suaire.sua.ac.tz/handle/123456789/6468 | |
| dc.language.iso | en | |
| dc.publisher | elsevier | |
| dc.subject | Risk aversionPublic | |
| dc.subject | servicesService | |
| dc.subject | innovationsInnovation | |
| dc.subject | benefitsStrategiesConfigurational | |
| dc.subject | theorya | |
| dc.title | Rethinking the effect of risk aversion on the benefits of serviceinnovations in public administration agencies | |
| dc.type | Article |